Privacy Policy
Effective Date: 10 May 2025 Last Updated: 10 May 2025

1. Introduction

At Always Their Home Care, we are committed to protecting the privacy and security of our clients, caregivers, and employees. This privacy policy outlines how we collect, use, store, and protect personal information to ensure compliance with applicable laws and regulations.

2. Information We Collect

We may collect the following personal information from clients, employees, and caregivers: ✔ Contact Information (Name, Address, Phone Number, Email) ✔ Health & Medical Information (For care coordination, in compliance with HIPAA) ✔ Billing & Payment Details (For service charges and insurance processing) ✔ Communication Preferences (Consent for SMS messaging, emails, or phone calls)

3. Data Collection

What personal information is collected (e.g., names, phone numbers, health details). ✅ Usage & Sharing – How the data is used and whether it’s shared with third parties. ✅ Security Measures – How customer information is protected. ✅ Opt-Out & Rights – Instructions on how users can opt out of communications or request data removal. ✅ Compliance – Any legal regulations the business follows (e.g., HIPAA for healthcare).

4. How We Use Information

We use collected information to: ✔ Provide home care services and coordinate patient care ✔ Manage appointments, scheduling, and service updates ✔ Communicate via SMS, phone, or email with consent ✔ Process billing, insurance claims, and payments ✔ Ensure compliance with federal and state healthcare regulations

5. SMS Communication & Consent

Always Their Home Care sends text messages for: ✔ Appointment reminders and service updates ✔ Caregiver scheduling notifications ✔ Emergency health alerts Clients must opt-in to receive text messages and may opt-out at any time by replying STOP. Standard message and data rates may apply.

6. Information Protection & Security

We implement strict security measures to protect personal data, including: ✔ Encryption & secure storage of sensitive information ✔ Restricted access to personal records ✔ Compliance with HIPAA & state privacy laws

7. Sharing & Disclosure of Information

We do not sell or share personal information with third parties unless required for: ✔ Medical coordination with authorized providers ✔ Insurance processing and billing ✔ Legal compliance with state and federal healthcare regulations

8. Client Rights & Data Access

Clients have the right to: ✔ Access, update, or request deletion of their personal information ✔ Opt-out of SMS or other communications at any time ✔ Request a copy of their records for review

9. Contact Information

For privacy concerns, requests, or inquiries, please contact:

📧 Email: [Insert Email] 🌍 Privacy Policy Link: [https://alwaystheirhomecare.com/privacy-policy]